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Welsh Language Policy
Berwick Boarding Kennels LTD

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1. Introduction

Berwick Boarding Kennels LTD is committed to treating the Welsh and English languages equally in accordance with the principles set out in the Welsh Language (Wales) Measure 2011. This policy outlines how we will provide services and communicate with our customers in both Welsh and English, ensuring respect for the linguistic preferences of our clients, staff, and stakeholders.

 

2. Our Commitment

We are dedicated to:

• Providing services in Welsh where reasonably practicable.

• Ensuring customers can communicate with us in their preferred language.

• Promoting the use of the Welsh language within our business.

• Ensuring compliance with relevant legislation regarding the Welsh language.

 

3. Service Delivery

• Customers will have the option to communicate with us in Welsh or English.

• We will display signage in both Welsh and English where applicable.

• Welsh-speaking staff members will be available where possible to assist customers who prefer to use Welsh.

• Written correspondence received in Welsh will be responded to in Welsh.

• Social media and digital communications will be bilingual when practical.

 

4. Staff and Training

• Staff will be encouraged to learn and use Welsh in the workplace.

• Training opportunities will be offered to support Welsh language development.

• Bilingual job advertisements will be posted where appropriate, and language skills will be considered in recruitment.

 

5. Customer Engagement

• Customers will be asked their preferred language at the first point of contact.

• Bilingual forms and documents will be made available where practical.

• We will engage with Welsh-speaking communities and promote our bilingual services.

 

6. Branding and Marketing

• Our marketing materials, website, and promotional content will be bilingual where possible.

• Signage, posters, and leaflets will include both Welsh and English versions.

• Advertisements targeting Welsh-speaking audiences will be in Welsh.

 

7. Complaints and Feedback

• Customers can submit complaints and feedback in Welsh or English.

• We will ensure that complaints in Welsh are handled with the same efficiency and attention as those in English.

• We will review and improve our Welsh language services based on customer feedback.

 

8. Monitoring and Review

• This policy will be reviewed annually to assess compliance and effectiveness.

• We will gather feedback from customers and staff to improve our Welsh language services.

• Updates will be made as necessary to align with legal requirements and best practices.

 

9. Contact Information

For any inquiries about our Welsh Language Policy, please contact:
Berwick Boarding Kennels LTD
Techon Cottage, Berwick Road, Bynea, Llanelli, SA14 9SW
07792550208
berwickboardingkennels@googlemail.com

This policy demonstrates our commitment to promoting the Welsh language and ensuring inclusive service delivery for all our customers.

Date of Issue: 16/03/2025
Review Date: 16/03/2026